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Return Policy

Before you return an item you must receive a return authorization number from Phoenix Machine, LLC.

  • All returns must be in original condition and completely unaltered and unopened
  • A copy of the original invoice with the return information on the reverse side filled out, must accompany the item
  • A description of the reason for the return and what you would like from us.  ie: exchange, refund, etc. must be in written form
  • A 10% restock fee applied to all returns
  • Orders over 60 days from ship date are non-returnable, and will not be accepted
  • Customer must pay return shipping costs
  • Special orders cannot be returned under any circumstances
  • Shipping and crating charges are Non-Refundable